IT Specialist

Hours are mainly Monday-Friday. Weekend/2nd shift support as needed.

Primary Located on site at IRD Glass in Litchfield. Travel to IRD Ceramics in Alexandria or customers may be needed.

Stop in and fill out an application or drop off a resume at 810 E. St. Paul St. Litchfield, MN or email resumes to Rebecca Nelson at

Job Summary
The IT Specialist serves as a technical expert for the development, implementation, improvement and management of our systems and networks. They will support and facilitate a wide variety of IT functions including, hardware problems, updating systems, user management, tracking data and cybersecurity.

Further Description of Job Duties:

  • Uphold IRD’s values: Pride, Innovation and Partnership
  • Network Administration
    Troubleshoot internal and external network and internet issues
    Manage user access
  • Security
    CMMC/NIST implementation and monitoring
    Server, Network and Firewall monitoring and updating
    In House training with KnowBe4
  • Maintenance
    Develop a plan to keep our systems up to date
    Scheduled hardware purchases
    Timely Software updates and rollouts
    Replace or repair defective components; electrical or mechanical
    Troubleshoot issues outside of normal working hours on an on call basis
  • Hardware
    Purchase, setup, install systems as needed
    Systems may include: CPUs, Switches, Servers, Printers, etc.
  • Software
    Track licenses, add/remove as necessary, monitor all software
  • ERP Superuser
    Monitor system alerts
    Install updates
    Support accurate inventory in the system
    Crystal report creation and editing
    Training Staff
    Implementing future modules/updates
    Running backups
  • Intranet
    Develop and maintain an IRD intranet
  • Equipment
    Learn and share knowledge on hi-tech equipment
  • Safety
    5S and general organization of your area
    Follow safety measures including handling chemicals safely and wearing PPE
  • Strategic planning
    Research and strategically plan and evaluate needs to meet the company budget
    Prioritize projects based on company production demand
    Suggest and actively participate in improvement projects
    Assist and lead groups in identifying problems and developing solutions
  • Accounting
    Post PITS (post inventory transactions)
    Help close month end
    Keep BOM GL coding up to date
    Take over ARK1 financials
  • Other Duties as assigned
    Compose reports and communications destined for inside and outside the company
    Work under strict time lines and complete tasks and repairs in a timely manner to limit service interruptions or equipment down time
    Complete tasks in a timely matter
    Be able to work independently and be self-motivated
    Cross-training, learning and teaching different processes
    Follow verbal and written direction

Work Environment
While performing the duties of this job an employee most commonly sits or stand for 8 or more hours a day. Regularly walking and navigating between areas. The work is done in a climate-controlled building. Noise levels are moderate and below OSHA thresholds. Occasional lifting up to 30 pounds. This role will work in the office and on the production floor as needed. On occasion may also need to travel and stay overnight for training or other duties. Located in Litchfield, MN with periodic travel to Alexandria, MN.

Education/Experience Required

  • Associates degree or higher in a related field of at least 2-3 years of related experience
  • Network and hardware experience
  • Experience with cybersecurity
  • Understanding of IT principles
  • Familiarity with Windows operating systems
  • Communicate effectively with all employees
  • Experience with ERP systems
  • Experience with Server management

Experience, Skills and Abilities Preferred

  • Managing vendors
  • Critically think to solve problems
  • Crystal Report Writing
  • Attention to detail
  • Ability to work independently
  • Ability to multi-task between different processes as needed
  • Time management
  • Mechanical ability
  • Written and Verbal Communication skills
  • 4-6 years of experience in an IT field
  • Experience in a manufacturing environment

Questions Contact

IRD Glass is an Equal Opportunity Employer

Job Type: Full Time
Job Location: Litchfield

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