Quality Manager

Job Summary:

Develop, implement and manage the quality control system. designed to ensure continuous production with minimum defective product and high customer satisfaction. Develops and optimizes manufacturing processes to make a large range of optical and technical glass and ceramic products consistent with established standards, customer specifications and production goals. Serves customers by identifying their needs, and working with production and engineering to ensure IRD processes reliably meet or exceed customer requirements.  Drives revenue growth by coordinating resources required to successfully complete long-term and short-term ERP related projects.

Essential Functions:

  • Teamwork
  • Work with an overlying umbrella of goodwill and selflessness
  • Passion
  • Strive to continuously improve and innovate
  • Integrity
  • Taking personal responsibility for our actions and results
  • Manage the Quality Management System
  • Manage key portions of the quality system, including: corrective actions, document control, calibration, internal and external audits
  • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products
  • Formulate, document and maintain quality control standards and on-going quality control objectives
  • Apply total quality management tools and approaches to analytical and reporting processes
  • Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity
  • Provide, and oversee, inspection activity for product throughout production cycle
  • ISO Representative for all locations within the company
  • Preparing reports, flow diagrams and charts
  • Developing, planning and organizing standard reports, queries and charts needed to evaluate the success of IRD
  • Return Merchandise Authorizations
  • Manage customer and vendor RMAs
  • Lead the efficient and effective turnaround of RMAs
  • Lead CAR/CAPAs, improvements to prevent reoccurrence of returns
  • Collaborating with the team
  • Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs
  • Provide technical and statistical expertise to teams
  • Work closely with operators to monitor and improve the efficiency, output and safety of a process
  • Training
  • Train quality control methods and philosophy to personnel within company
  • Train new hires in our quality system
  • Design, develop and implement quality control training programs
  • Partnership with outside companies
  • Ensure a high level of internal and external customer service
  • Investigate and correct issues and complaints relating to quality
  • Interact with vendors to ensure quality of all purchased parts
  • Measurement Systems
  • Researches, advises and trains employees on measurement systems to provide quality control for new projects and requirements
  • Safety
  • Follow safety measures and wear appropriate PPE
  • 5S and general organization of your area
  • Improvements
  • Enhance job knowledge by participating in educational opportunities
  • Manage improvement projects
  • Maintain an active role on internal continuous improvement teams.
  • Identifies current and future improvement opportunities by establishing a personal rapport with IRD employees.
  • Optimize ERP System
  • Provides technical advice within the ERP system by asking and answering questions and requests
  • Participates in all ERP related training activities and creates technical support documentation for customizations performed
  • Using the ERP system to find, explain and demonstrate opportunities to increase IRD’s profitability
  • Contributes to ERP business system effectiveness by identifying short-term and long-range issues that must be addressed; recommending options and courses of action; implementing directives

Work Environment
While performing the duties of this job an employee most commonly sits or stand for 8 or more hours a day. Regularly walking and navigating between areas. The work is done in a climate controlled building. Noise levels are moderate and below OSHA thresholds. Occasional lifting up to 30 pounds. This role will work in the office and on the production floor as needed. Primarily based at the Litchfield Facility but occasionally may travel to other IRD locations, customers or vendors as needed. On occasion may also need to travel and stay overnight for training or other duties.

Education/Experience Required

  • High School Diploma or equivalent
  • A 4-year college degree required, a technical (Engineering or Science based) degree or equivalent experience
  • Five or more years of experience in the quality field

Skills/Abilities Required

  • IRD’s Core Values: Teamwork, Integrity and Passion
  • Experience in a manufacturing setting
  • Experience with ISO 9001
  • Experience in managing a team
  • Customer Service
  • Advanced Math skills
  • Documentation Skills
  • Written and Verbal Communication Skills
  • Microsoft Excel, Outlook and Word
  • Experience with ERP systems
  • Organization Skills
  • Time management
  • Critically think to solve problems
  • Attention to detail
  • Process Development experience
  • Presentation Skills
  • Ability to work independently
  • Ability to multi-task between different processes as needed

Experience, Skills and Abilities Preferred

  • Experience in a manufacturing setting
  • LEAN and Six Sigma experience desired
  • Experience with AS9100
  • Experience with ISO 13485
  • Crystal Reports experience
  • Experience with glass or optics is a plus
Job Type: Full Time

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