Customer proof
What customers say
The strongest claims on this page come from the engineers, purchasing agents, and buyers who work with IRD when a part changes, a schedule moves, or a supplier answer is needed quickly.
These customer comments describe responsiveness, problem solving, dependability, and availability across technical programs.
- Since 1982
- Customer program experience
- 98%+
- IRD-reported on-time delivery, past decade
- Long-running
- Customer program represented
Responding to changing requirements
In the words of the engineers, purchasing agents, and buyers who work with IRD directly.
“When I'm in the development phase of a project, the responsiveness of IRD Glass is a huge positive for me. We work closely with their engineers from product start-up through production.”
“We worked with IRD Glass to redesign the component, changing the shape, adding chrome mesh and multiple layers of coating to make the product the way we needed it.”
“Of all our suppliers, they provide me with probably the best communication.”
“When I call, the people at IRD Glass listen. I can get things turned around very quickly and efficiently.”
Operating proof
On-time delivery
IRD reports more than 98% on-time delivery across the past decade. Responsiveness is easy to claim in a quote and hard to sustain across ten years of ship dates.
- 98%+
- On-time delivery
- 10 yrs
- Sustained performance window
- 1 team
- Direct path from customer to cell
Next step
Give the next difficult part a responsive supplier.
Send the requirement and talk directly with the team that will review how to manufacture it.
Litchfield + Alexandria, Minnesota · ISO 9001:2015 and ISO 13485:2016 certified quality systems